Latest Update: December 2020
Thank you for using Paper! This Policy sets out our Code of Conduct as well as some housekeeping rules when you use our Online Tutoring Services (the “Services”). It also includes some important terms for using our services and settling disputes. This Policy is between you (“User”, “you”) and Paper Education Company Inc. (“Paper”, “we”, “us”, “our”).
Please read this Acceptable Use Policy (“Policy”) carefully as it contains your rights and obligations when you use our Services, including our Code of Conduct and Housekeeping Rules which you must follow when using our Services. This Policy applies to students, teachers, tutors and school administrators, as well as with any other individuals who use our Services (“Users”). At Paper, we aim to create a safe environment for learning. To do that, we expect all individuals who use our Services to read and respect our rules.
If you have any questions, concerns or complaints, you can reach us at:
Paper Education Company Inc.
279 Sherbrooke St West, Suite 410
Montreal, QC, H2X 1Y2
Tutor means a person that is employed by us and which provides tutoring services to Students as part of our Services.
Students means the students that are registered for the Services by the schools that have signed on for the Services.
2. Transparency Notice
All the communications that you send through the Services, like pictures and messages, is visible to teachers, school administrators and to the school. It is important to keep in mind that Paper is an educational platform, and your behaviour when you use our Services should be professional and appropriate for an educational setting. For example, do not do or say anything on Paper that wouldn’t be appropriate at school. Please see our Code of Conduct for more information on what behaviour is not tolerated on our Services.
3. Housekeeping Rules
When using our Services, we insist that you follow some housekeeping rules to help us maintain our Services. If you do not follow these rules, we may restrict or block your access to the Services This restriction could be temporary, or it could last for a long period of time.
No reverse engineering. Reverse engineering means to take something apart to figure out how it is made, and to try to recreate it. We ask that you do not take apart, reverse engineer, investigate, change, try to create a new Service from our Service, or otherwise access any interfaces within the Services that are not intended for Users;
Don’t access the Services without permission. Do not attempt to gain access to the Services without permission, or try to go around any software protection or monitoring mechanisms of the Services;
Keep your password safe: If you are provided with a password, you should not share this password with anyone else. If you lose your password or if someone else discovers your password, you should change it immediately and advise your teacher or Paper;
Don’t copy our ideas. Do not access the Services in order to build a similar services or to build a system that would compete with ours, or copy any ideas, features, functions or graphics of the Services or to copy, modify, reproduce, republish, distribute, display, or transmit for commercial, non profit or public purposes all or any portion of the Services;
Respect Intellectual Property. Intellectual property means rights that someone has in an idea that they created like art, a sign, and other creations of the mind. Do not use our Services to transfer, disseminate or share content, information, data, software or any material that violates third party intellectual property rights;
Don’t pretend to be another person. Do not pretend to be someone else when using the Services. This also means you cannot use the account of another student to use our Services;
Don’t break the law when using our Services. Do not use the Services in a way that breaks applicable laws, including sending messages without permission, promotions or advertisements, or to spam other users of the Services. Also, do not use the Services in any abusive way that goes against the intended use, or to Paper’s reasonable instructions.
Don’t use your cyber skills to disrupt our Services.
Don’t use the Services in any way that will disrupt other Users or their enjoyment of our Services. This would include send lots of automatic requests to get data in a way that the Service is not meant to be used. When too many requests are sent to the system, this abnormal usage can overload servers or causes portions of our network to be blocked (e.g. denial-of-services (DoS) and distributed-denial-of-services attacks (DDoS));
Don’t use spiders, scrappers and other technologies to “scrap” data, especially Personal Information of other Users. We respect our Users’ right to privacy, and we would like you to do the same when using our Services;
Don’t create account in bulk or use bots to try to break into another Users’ account.
Do not hack us. This means that you can’t scan, probe or test the vulnerabilities of our Services, introduce malicious software, or deploy denial-of-services attacks.
We have the right to investigate and to punish violations of any breach of our housekeeping rules, including without limitation, and disciplinary actions may be imposed to respond to violations.
Paper may involve and cooperate with law enforcement authorities in prosecuting users who violate this Policy. You acknowledge that, although Paper has no obligation to monitor your access to or use of the Services, it has the right to do so for the purpose of operating the Services, to ensure that you follow this Policy, or to comply with applicable law or the order or requirement of a court, administrative agency, or other governmental body.
4. Code of Conduct
At Paper, we want to create a platform for learning that is both welcoming and conducive to learning. Our Code of Conduct is more than just a statement of rules, it also establishes our values like trust, inclusivity and privacy. This Code of Conduct explains how we expect you to behave when you use our Services. Our mission is to provide an inclusive environment in which everyone feels welcomed to join in and learn. We ask that you help maintain that environment by respecting our Code of Conduct. If you are in breach of our Code of Conduct, we may suspend your access to the Services, or send you a written notice, depending on the severity of your actions.
Respect and Inclusivity. We expect you to respect everyone else who uses the platform and to use a respectful language in your interactions with others. This means that we expect both language and conduct to be inclusive of others. You must be respectful of other points of view and opinions, even if you disagree with them. This is not an excuse to use violent or disrespectful language. Constructive criticisms are welcome and should be received in a graceful manner;
No Discrimination. We can’t insist enough on this. We will not allow any discrimination, for any reasons. Gender, age, origins, race, physical or mental disabilities, language and political affiliations are no reason to discriminate;
No Harassment. We will not tolerate any harassment, whether sexual or otherwise. This means no sexualised language or images, or unwelcomed sexual attention or advances. We ask that you be patient, and if you do not get the answer that you expect in due time, please raise your concerns with us – as opposed to harassing another User. It is important that all Users feel safe when using our Services. If you are involved in criminal harassment, we may report you to the authorities;
Respect Privacy. We will not accept that you spy or intrude on the private life of other Users. You cannot use the Personal Information of other Users, or publish them online, or use them for commercial purposes, unless they consented for you to do so. You should not stalk other Users, and you may not engage in defamation, which means no saying things to hurt their reputation. If you are not satisfied with a Tutor, or if a Tutor has an issue with a Student, you should bring these concerns to Paper. Users should not use the Services to ask for Personal Information from other Users, except if that information is related to providing the Services;
Appropriate content: All content, including images and messages, that are shared on the Services must be appropriate for an educational setting. Content that is violent, degrading, discriminatory or inappropriate should not be shared through the Services;
Appropriate behaviour. All users need to maintain appropriate professional relationships for an educational setting. Students and Tutors are expected to maintain professional behaviour for the length of the Services. The Users’ interactions should remain within the Services, and the Services should not be used to coordinate or communicate for meetings of Tutors and Students outside the Platform;
Appropriate Discussions. We do not allow Students and Tutors to discuss political parties, elections, religions, and political opinions except as required for educational purposes, such as pursuant to your homework. We prohibit these types of conversations to avoid collecting sensitive information about students and their beliefs, but also to ensure that the conversations remain respectful in a collaborative setting at all times.
If you feel that another User has breached our Code of Conduct, we encourage you to notify us immediately by writing to email@example.com. We will investigate the issue and protect your anonymity whenever possible. We will take the appropriate actions for you to feel secure when using our Services. Please be aware that if a Student breaches this Acceptable Use Policy, such as by sharing inappropriate content, our Tutors have the ability to flag this Student and report to us the inappropriate behavior or content. Upon inquiry, we then share this information with your school administrator. The school administrator and Paper then decide together of the next steps, such as whether the parent should be informed.
5. Intellectual Property
Paper owns all titles, ownership rights and intellectual property rights in and to the Services. Our trademarks, logos, products and Services, along with any underlying technologies and related content, are our intellectual property. Except as otherwise permitted by law, please do not use or display in any manner our trademarks without obtaining our consent first. We reserve all rights not granted here. You cannot reproduce any portion of the Services in any form or by any means, except if we give you our consent in writing to do this.
For example, you cannot copy our logo and pass it off as your own or use it without our consent, like by copying and pasting it in documents.
6. Third-Party Materials
7. Dispute Resolution Procedure
Unless we agreed to a different approach with your school, in case of a dispute in relation to this Policy, including between you and another User or between you and us (a “Dispute”), you agree to follow this dispute resolution procedure. It does not prevent you from using courts or make complaints, but we will deploy our best efforts to help you resolve the Dispute amicably.
If a Dispute occurs, you agree to write to us at firstname.lastname@example.org, and provide us with a detailed explanation of the Dispute, along with any evidence;
If we cannot find a solution that works for both sides within thirty (30) days, you may use the legal proceedings available to you under applicable laws and this Policy. Disputes between Users of the Service or disputes can be reported to Paper. Disputes settled by Paper will do its best to resolve the situation.
8. Termination and Suspension
If you breach this Policy, we may terminate your right to access the Services, or suspend it for as long as we deem necessary. We will provide you with a notice when we do so, and we will give you the chance to explain yourself. How we react in case of a breach of this Policy also depends on our arrangement with your school.
We may also contact the school regarding any dispute on the Services. The school and school administrators may enforce this Policy.
9. Changes and Updates to this Policy
We may modify this Policy over time, such as by adding new rules. If we make a change, we will let you know, such as by sending an e-mail or by adding a banner in the Services.