Paper's Frequently Asked Questions
Get answers to frequently asked questions about Paper
Paper partners with school districts to deliver 1:1 tutoring that is equitable, scalable, and cost-effective. Students get unlimited 24/7 live help and writing feedback, teachers get insights to tackle individual learning gaps, and administrators get actionable data to inform strategic decisions. Paper’s multilingual tutors add an extra layer of support across all content areas and grade levels, in and out of the classroom— so students always have access to expert help exactly when, where, and how they need it.
ensure students get the very best help. We hire high-performing college students, PhD candidates, and teachers with expertise across K-12 subject areas.
Paper's tutors never give students the answers—they are trained to use inquiry-based methods to reinforce classroom instruction and support students in ways that elicit prior knowledge, guide discovery, and support metacognition. This student-centered framework empowers students to build confidence, pursue lifelong learning, and prepare for college and career success.
Paper does not use any subcontractors or freelancers—all tutors are employees of the company. That means they have gone through an extensive set of screening, background checks, aptitude tests, and training to ensure consistency and quality of service for every student.
This model of academic support helps schools tackle equity gaps and put achievement within every student’s reach.
Along with live help, Paper also offers an asynchronous essay review tool that allows students to receive annotated feedback on content, grammar, and structure.
All student activity on Paper is recorded, tracked, and made readily available to teachers. This equips them with actionable insights on student progress and learning gaps to identify opportunities for more targeted support or interventions.
Paper also provides a host of professional learning and networking opportunities surrounding Paper and beyond—including events, resource kits, and a self-paced PD program that provides accreditation.
Each Paper tutor is a dedicated employee, not a freelance worker or subcontractor, who has undergone a criminal background check prior to employment. Tutors are extensively trained to provide a safe, non-judgmental learning environment, promote good digital citizenship, and enact crisis prevention and response processes established in collaboration with schools.
Instant messaging helps preserve student privacy, allowing learners to take their time formulating questions and putting together their thoughts without the pressure of being on camera. Students can also upload pictures of their homework, use a virtual whiteboard, and communicate with their tutors using a full emoji keyboard, allowing them to send and receive messages in a way that feels natural. Chat interactions use less bandwidth than videoconferencing, making them a flexible option for tutoring sessions taking place in a variety of locations and over extended periods of time.
Transcripts of all tutoring sessions remain accessible on the platform, meaning students can revisit sessions to brush up on topics they've studied before. Teachers also have the chance to view all student sessions to track—and celebrate—student progress.
Yes! Paper is currently partnered with hundreds of school systems across North America, serving nearly 2.5 million students on our 24/7 academic support platform. Learn more about Paper's impact here.